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Same Day Delivery 

What to expect

At Paper & Grabba, we prioritize the responsible sale and delivery of tobacco products, including ensuring that our customers are of legal age to purchase tobacco. When placing an order for tobacco products, here's what you can expect regarding the purchase process, address verification, and age verification:

  1. Purchase Process:

    • Browse our wide selection of high-quality tobacco products and add your desired items to your cart.

    • Proceed to the checkout page to review your order and provide necessary information.

  2. Address Verification:

    • During the checkout process, you will be prompted to enter your shipping address.

    • We use advanced address verification systems to ensure accurate and secure delivery.

    • Double-check the accuracy of your address to avoid any delays or delivery issues.

  3. Age Verification:

    • As a responsible seller, we strictly enforce age verification for all tobacco product deliveries.

    • During the checkout process, you will be required to provide proof of your age.

    • You may be asked to upload a scan or photo of your valid government-issued identification, such as a driver's license or passport.

    • Rest assured that all age verification information is handled securely and confidentially.

  4. Legal Age Requirement:

    • In accordance with New Jersey laws, the legal age to purchase tobacco products is typically 21 years or older.

    • Please ensure that you meet the legal age requirement before placing your order.

  5. Processing and Delivery:

    • Once your order is received, our team will process it promptly and prepare it for shipment.

    • Our shipping partners will handle the delivery of your tobacco products securely and discreetly.

    • You can expect timely updates and tracking information to monitor the progress of your delivery.

  6. Receiving Your Order:

    • Upon delivery, it is important that the intended recipient, who must be of legal age, is present to receive the package.

    • Our delivery personnel will verify the age and identity of the recipient before completing the delivery.

    • Be prepared to present a valid government-issued ID for verification purposes.

By following these processes and complying with age verification requirements, we can ensure a safe and responsible delivery of tobacco products to our valued customers in New Jersey.

Please note that these procedures are implemented to adhere to local laws and regulations and to promote the responsible use of tobacco products. We appreciate your understanding and cooperation in helping us maintain compliance and ensure a seamless delivery experience.

If you have any questions or require further assistance, our customer support team is always available to assist you 

Daily Delivery Schedule:

  • All orders placed before 8:45 PM will be scheduled for same-day delivery.

  • Any same-day delivery orders received after 8:45 PM will be delivered the next morning during the 10:00 AM delivery window.

Age Verification Process:

  • To ensure a smooth and responsible delivery experience, we strictly enforce an age verification process.

  • A valid ID will be required during delivery.

Note to Customers: Thank you for choosing Paper & Grabba. We appreciate your business and cooperation in adhering to our delivery schedule and age verification process. Your satisfaction and responsible enjoyment of our products are of our highest priorities.

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  1. 10:00 AM -12:00Pm Window:
       Orders Placed Before 10AM

  2. 12:00 PM - 3:00 PM Window:

    • Orders placed before 11:45 AM will be delivered in this window.

  3. 3:00 PM - 5:00 PM Window:

    • Orders placed between 11:45 AM and 2:45 PM will be delivered in this window.

  4. 5:00 PM - 7:00 PM Window:

    • Orders placed between 2:45 PM and 4:45 PM will be delivered in this window.

  5. 8:00 PM - 10:00 PM Window:

    • Orders placed between 4:45 PM and the cutoff time at 8:45 PM will be delivered in this final window.

Shipping and Returns

Shipping Policy

Thank you for choosing Paper & Grabba! To enhance your shopping experience, we're pleased to offer expedited same-day order processing and a variety of shipping options. Please review the following guidelines to familiarize yourself with our efficient shipping process:

Order Processing:

  1. Orders placed before our daily cut-off time (specified on our website) will be processed on the same day of purchase.

  2. Once processed, you will receive a confirmation email containing your order details and a unique order number.

Shipping Methods:

  1. Choose from our shipping options during checkout to suit your preferences and urgency.

  2. Standard shipping generally takes 3-7 business days, but we also offer expedited shipping for faster delivery.

Order Tracking:

  1. A shipping confirmation email with a tracking number will be sent once your order is dispatched.

  2. Use the provided tracking information to monitor your delivery progress.

Shipping Destinations:

  1. We currently ship within the United States. .

Delivery Attempts:

  1. For detailed instructions on delivery attempts, please refer to our delivery page              .

  2. Ensure someone is available to receive the package or provide specific delivery instructions.

Lost or Damaged Items:

  1. In the unlikely event of a lost or damaged package, contact us immediately. We'll work swiftly to resolve the issue and arrange for a replacement or refund.

Contact Information: If you have any questions or concerns about our shipping policy, please reach out to our Customer Service team at support@paperandgrabba.com or call our helpline at (862) 881-0397.

Thank you for choosing Papper & Grabba. We value your trust, and with our expedited shipping options, we are committed to delivering an exceptional shopping experience.

Return Policy

At Paper & Grabba, we understand that sometimes, things may not go as planned. If you've purchased a product from us that remains unopened and undamaged, we've got you covered with our hassle-free return policy. Please read the following guidelines to ensure a smooth return process:

Eligibility:

  1. Only unopened and undamaged items are eligible for return.

  2. The return request must be initiated within 30 days from the date of purchase.

Return Procedure:

  1. Contact our Customer Service team via email at support@paperandgrabba.com to initiate the return process.

  2. Provide your order number, the name of the item you wish to return, and the reason for the return.

  3. Our Customer Service team will guide you through the necessary steps and provide you with a Return Authorization (RA) number.

Packaging:

  1. Ensure the product is in its original packaging, unopened, and unused.

  2. Include all accessories, manuals, and any promotional items that came with the product.

Return Shipping:

  1. Customers are responsible for return shipping costs unless the return is due to an error on our part.

  2. We recommend using a trackable shipping method to ensure the safe return of the item.

Inspection and Refund:

  1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

  2. If the return is approved, a refund will be processed using the original payment method.

  3. Please allow a reasonable processing time for the refund to reflect in your account.

Exceptions:

  1. Perishable goods, personalized items, and digital downloads are non-returnable.

  2. Returns without a valid RA number will not be accepted.

Contact Information: If you have any questions or concerns regarding our return policy, feel free to reach out to our Customer Service team at support@paperandgrabba.com or call our helpline at (862) 881-0397.

AtPaper & Grabba, we strive to make your shopping experience delightful from start to finish. Thank you for choosing us as your preferred shopping destination.

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